100% Refund for Villa Owner-Related Problems

If you cannot reach the villa owner within 8 hours of your scheduled check-in time, or if the villa differs from the images shown on our website (excluding changes to furniture and decoration), the full amount you paid will be refunded.

To help resolve the inconvenience, our sales consultants can assist you in finding an available villa in the same region at a discounted price by waiving our commission.

Customer Payment Protection

At Villaciniz.com.tr, customer satisfaction is extremely important to us throughout the period between making a reservation and receiving the service.

Within 24 hours of completing your reservation prepayment, we offer an unconditional refund or the option to change your villa.

Pay on Arrival (At Check-in)

Villaciniz.com.tr requests a prepayment of between 20% and 50% during the reservation process, depending on the selected villa.

The remaining balance of between 50% and 80% can be paid directly to the villa owner in cash on the day of check-in. Details about how the villa owner will collect the remaining payment are included in the confirmation email sent during the reservation process.

Credit Card and Instalment Payment Options

When renting a villa, you can benefit from credit card instalment options, just as you would when booking a hotel.

Reservations made through Villaciniz.com.tr may be paid in 3 to 12 instalments using supported Bonus, Maximum, World, CardFinans, Axess and Paraf credit cards.

Current interest rates and financing conditions applied by the relevant banks will apply. Villaciniz.com.tr does not receive any commission from additional financing charges applied by banks.