CANCELLATION POLICY

RESERVATION / PAYMENT / CANCELLATION TERMS AND REFUND CONDITIONS

The advance payment portion of the villa/holiday home reservation price paid into our account (by EFT, bank transfer, single-payment credit card, cash, or mail order) is non-refundable from the moment you make the payment, even for cancellations made at any time up to 30 days before your check-in date, because the whole of this payment has been made to the property owner as an advance. The remaining balance must be paid to us on arrival at the villa/holiday home. The Client may cancel their trip before it begins. Cancellation notices must be given to VILLACINIZ in writing; notices not given in writing cannot be accepted. In the event of cancellation, VILLACINIZ will charge the Client specified percentages of the total price of the services stated in the travel agreement, to cover the measures it has taken and the costs it has incurred in connection with the trip. These amounts are determined as follows.

Cancellation terms:

a- The deposit (advance payment) collected by us for the villa reservation is strictly non-refundable.

b- If the villa reservation is cancelled at any time up to 30 days before the check-in date, 35% of the villa rental price must be paid.

c- If the villa reservation is cancelled 29 days or fewer before the check-in date, 100% of the villa rental price will be charged.

d- If the reservation is cancelled by VILLACINIZ for any reason, we will notify you as soon as possible. At the same time, if another villa with the same features is available in our portfolio for the same period, it will be offered to our guest. In cases of force majeure (earthquake, flood, disaster, etc.), the full amount paid will be refunded to the guest.

e- If, after completing a reservation through VILLACINIZ, you fail to arrive at the specified villa or check out early, no refund whatsoever will be made.

f- Where a separate special cancellation policy applies to certain villas/holiday homes in our portfolio, this is expressly stated in the information section for the property concerned.

g- Refund requests must be notified in writing by e-mail or by registered post with return receipt; such notices take effect from the moment they reach us.

h- If, after paying the deposit, the Client fails to make the remaining payment on time, VILLACINIZ reserves the right to accept reservations for the specified villa from other persons.

i- After receipt of payment, VILLACINIZ reserves the right to terminate the agreement unilaterally within one (1) business day. In such cases the refund will be made to the Client's bank account or credit card within one (1) day. If, for any reason, a villa/apartment reservation is cancelled unilaterally by VILLACINIZ, the Client will be notified as soon as possible. If an equivalent villa/apartment is available in our portfolio for the same dates, it will be offered to the Client. If the Client does not accept it, and in cases not falling under the “force majeure” clause, the amount received will be refunded to the Client. VILLACINIZ is in no way responsible, and cannot be held responsible, for losses arising from reservations cancelled by VILLACINIZ — including flight tickets or bus tickets purchased in advance by the Client, cars, boats or transfer services hired, hotel and guesthouse accommodation costs, any other expenses paid, or the forfeiture of permits obtained from private companies or public authorities. The Client making the villa/apartment reservation accepts that they have taken this into account.

EXCEPTIONAL CIRCUMSTANCES

In circumstances entirely beyond our control — war, threat of war, civil unrest, terrorist acts, natural disasters, health risks, epidemics (Covid-19 and the like), or the death of a first-degree relative of the reservation holder — and provided the necessary documents are submitted to our company, the advance payment made for the reservation will be held as a credit for use against a different reservation and will be deducted from the total price of the new reservation. The total price of the new reservation may vary depending on the property selected or the dates of the stay.

DAMAGE DEPOSIT

A damage deposit in an amount that varies according to the characteristics of each villa/holiday home will be collected from the renter. The deposit amount is stated in writing in the confirmation document sent to the renter during the reservation process. The damage deposit is collected from the renter in cash on the day of arrival and, following the inspection carried out before the renter leaves the property, is refunded in cash provided that the villa/holiday home — handed over in sound condition — and its inventory show no damage, loss or missing items. If the renter wishes to leave the property earlier than the time stated in the agreement, or if the check-out inspection cannot be carried out due to a busy schedule, the deposit will be transferred to a bank account to be obtained from the renter. If the damage caused at the villa/holiday home exceeds the amount of the deposit collected, the renter will be required to pay for the damage; otherwise legal proceedings will be initiated.